Landlords Have Started Using A.I. Chatbots to Manage Properties

The new maintenance coordinator at an apartment complex in Dallas has been getting kudos from tenants and colleagues for good work and late-night assistance. Previously, the eight people on the property’s staff, managing the buildings’ 814 apartments and town homes, were overworked and putting in more hours than they wanted. Besides working overtime, the new…

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The Year Chatbots Were Tamed

A year ago, on Valentine’s Day, I said good night to my wife, went to my home office to answer some emails and accidentally had the strangest first date of my life. The date was a two-hour conversation with Sydney, the A.I. alter ego tucked inside Microsoft’s Bing search engine, which I had been assigned…

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AI and Education: Will Chatbots Soon Tutor Your Children?

Sal Khan, the chief executive of Khan Academy, gave a rousing TED Talk last spring in which he predicted that A.I. chatbots would soon revolutionize education. “We’re at the cusp of using A.I. for probably the biggest positive transformation that education has ever seen,” Mr. Khan, whose nonprofit education group has provided online lessons for…

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