The Transportation Department on Wednesday announced new rules taking aim at two of the most difficult and annoying issues in air travel: obtaining refunds and encountering surprise fees late in the booking process. “Passengers deserve to know upfront what costs they are facing and should get their money back when an airline owes them —…
Transportation Secretary Pete Buttigieg on Tuesday announced a new partnership with more than a dozen state attorneys general to investigate consumer complaints against airlines. The partnership sets up a process for state attorney general’s offices to review complaints from travelers and then pass the baton to the federal Transportation Department, which could take enforcement action…
No sooner had British Airways Flight 9240 roared into the air over Heathrow Airport than the cabin air was pierced by a sharp, scary noise, like an alarm or a siren. The power surged and then seemed to falter, and the plane became worryingly quiet. (Too quiet?) What was it? Images of catastrophic scenarios —…
In 1958, when Mary Pat Laffey Inman became a stewardess — as they were then called — for Northwest Airlines, she was 20 years old and the clock was already ticking. At 32, she would be forced to retire. That is, if she didn’t marry, get pregnant or even gain too much weight before that:…
Jump to: Credit…Chanelle Nibbelink A record 4.7 billion passengers are expected to fly globally in 2024, up from the previous record of 4.5 billion in 2019, according to the International Air Transport Association. Analysts at American Express Global Business Travel say that average ticket prices across all regions are not expected to change significantly. But…
